8/10
It’s an impressive property but it’s need of updating and repairs. It seems that some updating has been done but it’s still a work in progress. I have mixed feelings about the staff at reception. I dealt with a gentleman at check in and he was very friendly, helpful and clearly understands good customer service. I can’t say the same about his female colleague. She clearly does not like her job and does not understand good customer service. I went to enquire about extending my stay by another night and she cut me off without letting me finish my sentence. I found her to be quite ignorant. It was almost like she was on a power trip. I declined the opportunity to stay an extra night and booked a room in another hotel.
Mark
Aufenthalt von 2 Nächten im Juni 2025