2/10 – Ungenügend
diane
23. Nov. 2025
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Upon arrival, we got room 225. Room key would not work and outside light was out. We tried to call, but no answer. My wife walked down to the office and they gave us room 231. Room 231 hadn’t been cleaned. Bedding was on the floor and keys were left from past occupants. We tried to call again with no answer. I walked down to the office and the guy behind the counter walked with me back up to see the room condition. He apologized and we looked at room 233. Room 233 had a bad marijauna smell, so we went to room 233. This room had some water damaged to the ceiling, but we were tired of changing rooms. When I went to lock the door, the door was warped and wouldn’t bolt lock. We had enough and left. When we tried to get our money back, they said we didn’t complain so we got screwed. Expedia said contact the hotel. We paid Expedia for the room and didn’t think we should contact the hotel, as we already had to contact them about the rooms. I guess that’s not complaining. Done with these vacation brokers
diane
Aufenthalt von 1 Nacht im November 2025