Palladium, Riviera Nayarit

"The check in was really the start of the bad experience because of a system issue between Hotels.com and Iberostar, the kids age was not correct and we needed to pay a lot more unexpectedly. In addition, the room was having an issue with the fire sensor and it was constantly flashing. The solution was to add tape to cover the light during the nights. Finally, I believe that the teams and employees help a lot and provide customer service, but due to orders and because of an out of common sense management, the full holiday was ruined. So not really interested in returning to an Iberostar hotel... "

"Great Hotel in Punta Mita with excellent service. Great Pools and jacuzzis. Excellent beach, very kind and helpful staff. Food and Drink prices are exaggerated though - it costs about twice as in other good hotels in Pta Vallarta area. Overall, excellent hotel that my wife and i enjoyed a lot."