2/10 – Ungenügend
Gregory
Mit dem Partner gereist
13. Juni 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Oh boy, do I wish I’d booked at the Hyatt, or anywhere else! The rooms were dated and uncomfortable. We got into Reno airport at midnight after a long day of travel— rental car wasn’t ready until the following morning, so we didn’t have many options. The front desk person said we had the “best room in the house” (not that I literally believed him, but..), but when we walked into the room it was old, musty, and dirty. My wife hardly wanted to sit on the edge of the bed. We actually called around to several other more expensive hotels, and we were willing to forfeit our prepaid charge, but everywhere else was booked fully. Strangers in the town, with no car, we were stuck. That is the only reason we laid down and got a few fitful hours of sleep. Thankfully, we have not noticed any persistent consequences, but I do not plan to try to cut any corners financially in the future. If you are in a position where you have any leeway regarding the price of a room, it seems wise to me to think twice about staying here.
The only good experience was the young man who picked us up in the shuttle at the airport. He was a delightful and polite man, and he had some cool jazz playing on the radio. We had a pleasant conversation with him. On the other hand, the fellow who drove us back to the airport in the morning drove like a maniac and had us sliding side to side on the bench seat.
We won’t be staying there again.
Gregory
Aufenthalt von 1 Nacht im Mai 2025