Hotels Reñaca

„Excellent hotel and the staff even better!“

„A very good stay. The room excellent, very comfortable and clean. The atmosphere very good, the hosts very friendly...100% recommended.“

„Everything was excellent. We were positively surprised with the apt size, balcony view and comfort. It is very convenient to reach all nice areas: Viña Del Mar, Concon, Valparaiso and is in Reñaca. The natural marine santuary on the rock in the ocean across the street full of sea lions and birds is amazing. My kids loved it. Last but most important, the superb attention and guidance provided by the staff, among which I must mention Ruben, Andy, Alonso and Lukas. Will come back someday.“

„Perfect little hotel with very friendly and supportive staff / owner. We had a good connection from beginning and they helped us out. We had perfect 2 days of stay and will be back for sure. Thank you Amelia and Sebastian!“

„Habitación pequeña pero bien mantenida y y muy buena atención “

„I was disappointed by some of the staff who although knew well that we were tourists and did not reside in Chile, still went ahead and charged us government tax of about 90.00 USD. They then refused to reverse it and told us to go to customs at the airport and ask them to reverse it. The customs refused. There were some staff members that were nice and helpful in other ways but this tax issue made our experience so negative.“

„Quit and clean hotel“

„Großes Zimmer, freundliches Personal, solider Service. Würde ich wieder buchen. “

„Personal an Rezeption und im Restaurant/Bar hatte keinerlei Servicequalität. Der Gast störte bei Bestellungen oder anderer Anliegen das Personal beim Unterhalten mit Kollegen oder aber war im Smartphone versunken - Ausnahme Ignacio und Martin! Keine Begrüßung und keine Verabschiedung! Keine oder keine ausreichende Anzahl von Badehandtüchern auf der Dachterrasse, erst nach 3-maliger Anfrage und 40 Min. später gab es diese. Wasser im Aussenpool verdreckt (Vogelkot). Zimmer hatte einen kaputten ...

„Cuando llegue ai con mi numero de reserva pagada me dijeron que la reserva no existe. Perdi dinero por siete dias de reserva que no fueron reembolsados. Tengan cuidado con este hotel son ladrones y no reenbolsan su reserva. No lo usen. Los atendientes son mal educados e ignorantes.“

„Horrible atención del recepcionista Pablo, en la habitación el wi fi no conectó a la TV y la respuesta fue la misma. Lo demás todo bien.“