On arrival at the Rarotongan, we were greeted by an older grumpy lady on reception, no help offered with suitcases or showing us to our rooms - 5 suitcases, backpacks, pushchair and two tired children, we eventually found our rooms, located on the first floor.
Took several days to get maintenance issues resolved.
Dogs on the beach, very annoying, one dog even came up and peed on the sandcastle our grandson had built. And the barking dogs at night waking you up.
Beach towels were tatty,
Where the tiled floor by the restaurant/bar area finished the edges were sharp/broken and a trip hazard.
We again encountered the grumpy older receptionist when we enquired about a late check-out. Her response was, best I can do is 10:30, you can use the guest lounge until your airport transfers arrive".
Departure day: it was pouring with rain, we went to reception to check-out, no secure luggage room, suitcases just abandoned in reception.
Guest lounge - curtains drawn and almost every sofa had a person sleeping on it.
Games room - Being used for screen printing, lots of wet paint and rollers. Neither room child friendly.
Eventually we find a dry place to wait for 3 hours down by the bar area.
The staff in the bar, restaurant and beach activities were all nice and helpful, reception not so much.
Overall, the resort looks tired and in need of some TLC and probably relies on the fact that it has a good position on the beach, good snorkelling and beautiful sunsets, to attract holiday makers.
