Positives: The villa is as beautiful as the pictures promised! On-site staff was incredibly accommodating, even drove one of us to the doctor during a time of need. The perfect place for a family to celebrate & spend time together.
Negatives:
- Unprofessional & Rude: We experienced unpleasant interactions with the villa owners/management. They frequently hassled us for payment without providing a payment link & even yelled at us during a call, not allowing us to speak.
- Misleading Pricing: The villa's description implies an included private chef, but the fine print reveals you pay for this. The owner shared dinner prices ($25-35 per person per plate) & a one-dish limit per group only weeks before our trip, resulting in unexpected extra costs.
- Inaccurate Concierge: We received incorrect information before the trip, including a misquote for a round trip that was double the initial price & non-refundable. We were told we needed to bear the cost of the misquote which felt unfair. We did end up resolving the issue via numerous texts & phone calls shortly before the trip.
- Disorganized: Despite a 60-day advance notice for meal selections, we received no instructions & had to initiate contact less than 30 days out. We were rushed & then blamed for not submitting earlier.
The villa & staff were excellent, but the management could improve their hospitality skills. They seemed disorganized & were quick to anger. Future guests should clarify all costs & requirements upfront.