2/10 – Ungenügend
Brandon
26. Apr. 2026
After unpacking and taking a short nap, I discovered a bed bug. I caught it in a cup and then found another one and caught it too. I immediately packed up and went to the front counter telling them that I was leaving and would like a refund. The front desk clerk seemed indifferent and said that I could call the general manager the next morning and he would provide a refund. She didn't say I'm sorry or anything of the sort. I had to scramble to book another room at different Hotel. I spoke with the general manager the next day and he was friendly about refunding my money but never said anything along the lines of "we're sorry". I expected some accountability as anyone would. Nothing.
Brandon
Aufenthalt von 1 Nacht im April 2026























