2/10 – Ungenügend
Leonie P.
20. Jän. 2020
Broken and loud
Wow. What a "vacation". Me and my boyfriend wanted to celebrate New Years eve in Prague but we couldn't find any arpatments to book except of this one. Now we know why. When we arrived the first thing we realized was that this flat is in front of a big city crossing with trams going through the street. The balcony door couldn't close properly and the insulation was really bad (we could hear the neighbour's watching TV even with Oropax) so it was very loud. We thought this might be something we could get through but unfortunately this wouldn't stay the only issue. After that I also had to find out that the bed on my side was broken. Two bars were out of alignment and couldn't be put back in place. When we tried to get the heater to work we had to acknowledge that the knob was broken so one of the two heaters wasn't able to work. Due to the fact that the insulation was bad, the balcony door couldn't close(wind and sound was coming through the whole time) and the thin blankets our nights were really cold. When we contacted the host (which changed after our stay) she told us that she hadn't seen the place in a while because she isn't in the country. She sent a "manager" to look after the issues. The manager was working on that day and had to come after his work. We had to be there and show him the issues. Time that we couldn't spend our way. When the manager came with his son (because he couldn't speak English) he told us there is nothing he could do about it. The host later told us that the manager said there weren't any issues (!) and any extra visit would cost us money (!). We made photos and videos of every issue and sent it to the host. When the host told us that she would send us a mechanic and we would have to stay another day in the flat to let the mechanic in we decided to go back home on the second booking day. We couldn't stay there any longer. And these were just the major issues. Things like broken jalousies, broken lamps and friable wall paint were just small issues in comparison. We didn't get back any money but going back to Berlin was the first time we felt like holiday. After all the new (!) host tried to take our bail telling us that everything in there is broken (!!!!). We now contacted homeaway. Everyone who still wants to go there ask me for the photos and videos and then decide if you want to waste your money and time on this.
Leonie P.
Aufenthalt von 5 Nächten im Dezember 2019





