We showed up one hour early as we had no traffic driving into Porto. As it was raining heavily outside we decided to leave our luggage at the property one hour before the check in time. This was communicated to the cleaning lady, who gave us an affirmative and we left. When we got back later in the evening there were no sheets or towels. The apartment was not cleaned. We had to buy our own sheets to sleep there. We tried communicating several times with guest ready and got no response.