Finde Plaza de Lourdes Hotels

"We requested a quiet room and the lady at the reception confirmed that the room will be nicely quiet. Unfortunately, this was far from the reality as the room was facing the intersection of two major streets, and the windows have very poor sound proofing. Also with the help of earplugs we were unable to sleep. Never had such a bad experience in any hotel worldwide. Room amenities were good, but with several defects here and there. Shower door didn’t close, so water went to the entire bathroom. Window blinds in the bathroom were broken. Some electricity plugs didn’t work. One plug was positioned in the bedside drawer, which you can only use if you leave the drawer open - not very clever… Filtered water was only provided on the first day, afterwards not anymore. Wouldn’t book Four Seasons again."

"Our stay was a real mix of great service and some pretty weird infrastructure fails. The location is absolutely excellent, and the airport transfers worked out perfectly. The suites are huge and well-equipped with two TVs and a microwave, though there were no slippers. On the plus side, the beds were very comfortable, and the amenities provided were clearly high quality. The staff really saved the day—Camilla at reception was so welcoming, Piter gave amazing local tips, and Alexander at breakfast was the only one who noticed we needed help in the chaos. However, the heating is a joke for a Hilton. There’s no central heat, just a tiny 20cm box heater. When we tried to use the hairdryer and one heater at 10 PM, it blew the fuse. The night staff had no idea how to fix it, so we were in the dark until morning (it was just about finding the fuse and lifting it up, it was outside the room the whole time but they didn't have an operational checklist). Apparently, this is "normal" here, which is funny that a hotel doesn't have an engineering way around the local infrastructure Breakfast has variety but feels hectic; you’ll be hunting for your own coffee unless Alexander sees you. Luckily, they’re very relaxed about the closing time. Great space and location, but be careful what you plug in!"

"Good location, 20-30 min to old town Candelaria or Monserrate. You can walk around and there is nice street art. Had a room with nice view on the mountains"

"Everything is super!"

"Alles top 👍"

"Early check-in was offered at the full price of an andditional night's stay. I declined and was being told to wait until exactly 3 p.m. They gave me a room to the noisy street. I called the reception to ask for another, inside-oriented room. They promised me to a call back but this call was fogotten. Only after another call I finally got an acceptable room. I was not informed about any of the hotel services, like spa, restraurant, opening hours. Overall acceptable stay and I felt safe. Also the area is safe to explorer by foot. Breakfast was great."