2/10 – Ungenügend
Richard J.
4. Aug. 2024
Verbesserungswürdig: Sauberkeit
Terrible management and customer respect and response.
Well that was false advertisement! It said 3 TV's and we have 2 and only 1 works! And spectrum coming out next week has nothing to do with my stay today. That won't help this customer right now!
Appears to be a lot of excuses and deflection of the problems and not willing to address and help the customer. Since I arrived yesterday from the beginning when I called about face cloths the tone was off. You guys are supposed to be in the business of customer satisfaction and I have not received any apologies for the inconveniences I have had to incur! No one ever showed up to help fix the TV like I was informed someone would! Housekeeping provided me batteries for the remote because they were dead. The housekeeping staff are the only staff that acting with individual responsibility and professionalism and respect for the customer trying to help my situation. This was my first experience dealing with your company and it will be the last. Very subpar service, and my stay has been very disappointing thus far when you expect certain things to be available things that are advertised and things that you pay for and it's not reality.
Customer compassion with this company is non existent. I feel I should be compensated in some manner for these inconveniences.Oh by the way no response or apologies for these issues.
Richard J.
Aufenthalt von 2 Nächten im August 2024