Verifizierte Bewertung
6/10 – Okay
Leon
6. Nov. 2017
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Great location and comfy rooms let down by staff
To the owner of this apartment: please consider hiring a different care taker!
We arrived in Parbo after a long bus journey and was looking forward to a good stay. First impression was excellent - nice quiet street with amazing tall trees hundreds years old, the building looked modern.
However we were not able to raise the attention of the staff, there was a note on the door saying we should call a number - but how do we do that if we don;t have cell or wifi connections in a new country foreign to us, AND there were no public phones? Luckily some friendly neighbors helped us to call the care taker.
When he first arrived, he was muttering about why wasn't he informed of our arrival (I put in booking notes our arrival time).
After payment, I asked, if we may store our luggage at the apartment, on the day of our departure (3 days time), because we had a late night flight. Promptly the caretaker just said NO. I pointed it out to him that most hotels offer this help to their guests, and although this is classed as an apartment, a little help like this would go a long way in helping guests.
In any case he reluctantly agreed we can store the bags until about 5pm (flight was midnight).
Then the next day he was suggesting if we want to pay for an extra night so he can keep the bags for us until 10pm...
Anyways, the rooms are actually comfy and well appointed. The location can't be better! The pub nearby was 1st rate. The other staff were friendly. Shame about the caretaker!
Leon
Aufenthalt von 2 Nächten im Oktober 2017