2/10 – Ungenügend
Annie N.
29. Aug. 2025
Verbesserungswürdig: Sauberkeit
We booked this home for a two-night getaway in Palm Springs and were unfortunately very disappointed with our stay. Upon arrival around 2 PM, the house was unbearably hot since the air conditioning had been turned off, and there was an unpleasant odor likely due to the heat.While we knew from the photos that the home was a bit outdated, the bigger concern was the overall lack of care and cleanliness. Several cushions had visible stains, which made the house feel dirty and poorly maintained. The pool was a major reason we booked this property, but it was dirty upon arrival. There was debris at the bottom of the pool. Similarly, all of the outdoor furniture and tables were stained and clearly had not been properly maintained for some time. Lastly, I had confirmed with the owner that there would be ice available, but the ice from the refrigerator had a strange stench and was unusable.Lastly, one of the guests left earrings in the room upon checking out and the “cleaner didn’t find them.” At this moment, based on my experiences I don’t feel either are a reliable source. Overall, while we expected an older property, what we experienced was a home that was not clean, not cared for, and far below the standard we hoped for. This was a disappointing stay.
Annie N.
Aufenthalt von 2 Nächten im August 2025