Since the last time I stayed, which has been a while, I noticed the hotel had some upgrades done. I love the new look. The process with everything was great. They are very attentive to your needs. I even got a text message during my stay from management to make sure my stay was going well and to see if I had any concerns. They kept up with the cleaning of the rooms right on point, what I mean is, we had to go get a few things but planned on coming back, and in that hour or two we were gone they had the room cleaned. I was impressed. While the price is a bit high to me, I always tend to choose Hampton Inn Ottawa Starved Rock bc they are always giving great service. Kim is great by the way! And I believe the cleaning person’s name was Marna, according to the card, she was great too! Thank you guys for being on point!
