4/10 – Schlecht
Paul
9. Juni 2025
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This hotel advertises as a luxury hotel with a spa. The hotel reception was uninviting and nothing like a luxury hotel. The first receptionist was polite but took some time to find our key and book us in. She didn't know a lot about the hotel. No concierge service or help with luggage. Weekend reception staff not friendly. We booked a suite and were booked into the Cariad Suite. When we walked in there was a stale damp smell, not a clean fresh smell that you would expect for a room at almost £300 per night. The room had a nice layout but that was it. It was cleanish but the couch in the sitting area looked as though several people had been sitting on it. The juliette balcony was filthy, the bed linen was clean but the cushions and throw smelt dirty. The floor was clean. The toilet was ok but smelt a bit. The big glass mirror was broken on three edges. Bath was nice. His and Her sinks were nice but nowhere to put toiletries. Back in the main room and bed area it was tired with cracks and marks in decor. The restaurant had lovely staff particularly the young waitress who greeted us but the food was not pleasant, it wasn't cheap so we assumed it would be good quality but it wasn't. We went for lunch and had booked dinner but cancelled dinner because lunch was so awful. Also a lot of the chairs were tired looking and sunk down when you sat on them. Not a spa hotel either just access to one up the road!
Paul
Aufenthalt von 2 Nächten im Juni 2025
