6/10 – Okay
Marci H.
10. Nov. 2024
Annual Family Vacation, But Property Manager Just Did Not Care
We arrived and all seemed okay. Place was large and spacious which matched the descriptions. Per the check-in requirements, we reviewed the home for any problems/issues to report. We called Maintenance and reported lights that were out, broken tables, etc. They quickly responded and fixed. However, we requested a heated pool. The first 3 days of our 10 day stay we had heat. Then we reached out about it. Maintenance came by to turned it up. Still nothing. I responded that it seemed broken and since we were paying extra could somebody please check. Nothing. The pool guy came by on day 9 to clean and confirmed it was broken. He called to report it. Still nothing. No refund, no apology. We also had issues with the A:C the last night. Maintenance did come out but it never got cool after that. The places was clean but the carpet needs to be replaced. It’s truly a shame we had such an issue with the staff because otherwise the house was perfect for us and only would have dinged the carpet.
Marci H.
Aufenthalt von 9 Nächten im Oktober 2024