Verifizierte Bewertung
2/10 – Ungenügend
Jason N.
10. Feb. 2020
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
It's a shame that the management company is horrible.
1. Garbage Disposal: Upon arrival, there was a stench coming from the kitchen sink. The garbage disposal was broken and there was a significant amount (approximately 2 cups) of OLD (possibly weeks old) food in the disposal. I had to scoop the disgusting debris out by hand (made me literally vomit), unclog the sink, buy a tool to manually turn the disposal, and clean the sink to make it bearable for our stay. Not sure why I had to pay a cleaning fee.
2. Pool & Spa Heating: I paid extra to have the spa heated for our stay. It was not. The water was cold and jets were not on every time we wanted to use the spa.
3. Downstairs Master Hot Water: The downstairs master bathroom did not have any hot water. Obviously, an extreme disappointment given the high end shower jets that we were looking forward to using when we chose the home.
4. Feces on Stairs: There was some sort of feces on the exterior spiral staircase when we arrived. Management company claimed wild animals are natural, however this does not explain what I or the previous occupant got for the cleaning fee.
5. Walls: The walls up the staircase and in the loft area were damaged when we arrived but were not in the photos we used from your site when we chose the property.
6. Bedroom/Bathroom Locks: A number of the bedroom and bathroom doors did not have working locks. We had to devise an "occupied" protocol. Management company claimed this was to protect the children. However, they only protected the children from disaster in some of the rooms.
7. The exterior patio fans are not operational.
8. Wi-Fi: Note sent to management company…I am writing you this email while sitting downstairs instead of at the desk since the Wi-Fi does not extend upstairs at an operational level. They make routers that can cover a house this size and they are not that expensive. This was disappointing since the upstairs work desk in the master bedroom was one of the reasons I chose this house. Management company response was to blame the owners not paying for better internet service and/or neighborhood coverage issues (obviously ignoring the fact they router the management company installed had limited range, etc.)
9. Security: The front porch light was not operational, the balcony doors were not secured when we arrived, and there was an unannounced employee scampering around the property on the afternoon we arrived. The management company said they were checking to make sure the house was cleaned.
Jason N.
Aufenthalt von 4 Nächten im Dezember 2019