The first issue we encountered upon arrival was that we were unable to open the glass sliding door. My husband had to walk around to the back of the unit in order to get it open.The second, more serious concern was the cleanliness of the unit. Every bed in the house had stains on the sheets and visible hair, which was extremely disappointing. I immediately contacted the property manager, who assured me that housekeeping would come the following day to change the linens. I received an email at 8 a.m. confirming that the cleaning crew would arrive that day.However, the cleaners did not show up until after 8 p.m.—12 hours later. By that point, I had already gone to Walmart, purchased new sheets, washed them, and cleaned and disinfected the house myself to ensure my family could sleep comfortably. When the crew finally arrived, I politely declined their service.I have been staying in ChampionsGate for five years and have never had an issue with cleanliness until now. This experience was far below the standard I’ve come to expect.
