„The hotel is nice enough, and it’s in a good location, but our stay was utterly ruined by dreadful customer service, specifically by the owner’s daughter, which was a real shame. She was extremely confrontational and aggressive when I (very politely) raised an issue with her, which she had directly caused the previous day, and when I told her it had impacted my whole day, her answer was “well I had a bad day too, because of this incident, so we are the same!” There was no hint of apology or ...