There was a dishwasher leak on the floor above us. A company came in to our condo and set up big, loud fans to draw the moisture out of the walls. Had a tube going from machinevin living room to the sink drain in bathroom. Couldnt close the bathroom door, couldnt brush my teeth in the sink because my toothpaste would have covered the tube, couldnt plug in my hair dryer because there was not a free plug outlet. This was a huge inconvenience. I usually stay in Gulf Shores. Decided to try Orange Beach and Phoenix because I wanted a bit more " upscale " experience. The total price for my stay was quite a bit more expensive than my usual condo in Gulf Shores. At least $800 more than what I usually pay.
I contacted Brett Robinson. They transfered me to front desk at Phoenix. Front desk let me speak to the manager. Although the manager was a very nice man and understood why I was upset, he said all he could do was give me 15% back of the nightly rate for my stay. I accepted this as it was better than nothing but I still feel I should have been compensated more for the inconvenience. Disappointed in Phoenix and will not be spending my money with them again.
Side note: bring everything your going to need for dish washing, paper towels, toilet paper, garbage bags, salt & pepper, detergent, softner, etc, because the only thing furnished is one roll of TP and a partial roll of paper towels.