There was hair left in the shower, the hotel common areas were not vacuumed, nor were the stairwells and some of the hallways. I told the rep at the front desk that there was hair in the restroom. Did not mention the common areas that need to be cleaned, and the parking lot could be cleaned up as well to help improve the look of the property. The hotel failed to list the pool was closed for repairs as I would have like to have known this ahead of time since I brought a suit and was looking forward to a swim. The check-in rep was great, and when I called the front desk as to how to operate the tv, she actually came up to the room and showed me how to operate it. She was really, really good - friendly, welcoming, and professional.