4/10 – Schlecht
Jessica
Mit dem Partner gereist
27. Mai 2025
Verbesserungswürdig: Sauberkeit und Personal & Service
Candlewood Suites was beautiful on the outside of the property but we had nonstop issues on our 3 night stay. Upon check-in, they told us their system was “down”. But we were able to get into the room. Studio suites are quite small. They did not offer housekeeping services since it was a 3 night stay. The first night our room key card stopped working, the room phone wouldn’t work, the WiFi wouldn’t work, and the TV completely stopped working. Shut off every couple minutes. The desk staff then needed us to come down to the desk at 8:30pm to sign more paperwork since the system was down and they needed more information on paper. The staff ended up moving us rooms late at night since nothing in our room was working. Each day the room key card stopped working and we had to get a new one. The system remained mostly down for the weekend and we watched many people stopping at the desk with issues or not being able to check-in altogether. Female desk staff wore pajamas all weekend. The good things would be a comfortable bed and nice amount of counter space. Would not stay again.
Jessica
Aufenthalt von 3 Nächten im Mai 2025