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"Das Hotel und die Zimmer sind wunderschön ausgestattet und die Mitarbeiter unglaublich zuvorkommend. Es gibt zudem Möglichkeiten sich etwas zu Essen zuzubereiten oder einen Kaffee zu trinken. Wir kommen gerne wieder!"

"A comprehensive renovation of the building, rooms and facilities is considerably overdue."

"First, the positive: The room was renovated! The rest of the hotel is in an absolutely desolate state. Old, worn, and not at all like the pictures on Hotels.com. The onsen, and especially the sauna, are on the verge of collapse. Absolutely unacceptable. The foreign staff, from Nepal or Pakistan, are unfriendly and arrogant—there's no Japanese atmosphere at all. I've been traveling to Japan for onsen 5-7 times a year for over 12 years. But this hotel is a disgrace."

"The first thing to say is that this hotel is a bit of a walk from the Tobu-Nikko station and probably is better suited to people arriving by car. The second thing to say is that they have a bit of an annoying guest registration where you have to enter a lot of information on a tablet computer, even if you entered it already while booking. But what was so great here was that the room felt really luxurious, the own little onsen bathtub was suprisingly popular with us and we really loved it. The stay here was actually my wife's favorite during our trip. "