2/10 – Ungenügend
Steven
Mit einer Gruppe gereist
16. Sep. 2022
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
a very bad experience for alot of money
430 euros per night but nothing in return. Terrible cleaning service in fact no cleaning at all. All surfaces were dirty every time we returned to the room, hair and sand on the floor, no mopping, no products. We had to ask for coffee, shampoo, sugar, creamer everyday which are basic, no hair conditioner either. They gave us quarter amount of paper rolls every day and we had to kept going to the reception for more because we were always in need of something. How disgraceful to be so cheap with good customers.. They are also charging for laundry but the service is still half done. They don’t even iron the clothes but they sure charge for it like they do. The place is new and very nice but for the price I paid (3160 euros total for a 7 day stay) is not worth it. All they wanted was money money money. Being a world traveller with at least 4 to 5 international vacations a year, I can honestly say the service was the poorest I have ever experienced. The owner doesn’t know how to manage her property, she blamed us for not keeping the room clean when in fact it was her job to do it, she claimed not to speak English but truth be told she understood very well, only not when she’s receiving criticism she didn’t want to hear. Even though I paid full amount upfront by credit card, on the check out she didn’t accept credit cards and when I tried to pay for the last expenses, she claimed she didn’t know how to do it. Since i didn’t have enough cash on me to pay the €100 bill for laundry an
Steven
Aufenthalt von 7 Nächten im September 2022