We had mixed feelings about our stay and unfortunately can only give it 3/5 stars.Before arrival, we received numerous emails with detailed rules and instructions, so we were surprised by the apartment’s condition. We found hair balls on the floor, large visible dead bugs, and floors that did not appear properly cleaned. Bathroom faucets still had toothpaste and soap splashes, the tub had visible dirty feet prints that we were able to clean off, and the garbage disposal was not working properly.We contacted customer service and were offered a cleaning crew the next day. However, with four children already settled in, we had cleaned ourselves. We asked if some compensation for the cleaning fee could be considered and were told management would address it. We followed up again before departure, but six days after returning home, no one has contacted us.While cleaning, we also found on the floor bracelets and an envelope with information from a guest who had stayed about a month earlier, which raised further concerns about cleaning between stays.On the positive side, the location and view were great, and the company responded quickly when the AC broke our first night.The apartment was recently updated and has a potential, but cleanliness, upkeep, and management follow-through need improvement-especially given the cleaning fee and extensive checkout expectations.