2/10
I was very disappointed with the check-in experience.
Although check-in was supposed to start at 4:00 PM, we didn’t get our room until after 6:00 PM.
We had to wait in a long, crowded line, and the staff at the front desk were unhelpful and dismissive.
I was traveling with my family and a small child after a long trip from another state, and this was not the welcome we expected.
The poor communication, delay, and rude attitude from some of the staff made the start of our stay very stressful and frustrating.
This experience needs to be addressed so future guests don’t go through the same.
Youssef
Aufenthalt von 2 Nächten im Juni 2025