„Overall, the hotel has many positive aspects, but unfortunately, we left feeling disappointed.
As we planned to travel onward to Koh Chang, we asked the hotel in advance for assistance with organizing our transfer. The communication was slow, and we had to follow up multiple times to get updates on the arrangement. Eventually, the booking was successfully arranged upon our arrival, and we learned that only one staff member speaks English, which likely contributed to the delays.
However, we ...
„We had an unfortunate start to our trip where, due to an error between TV and Expedia systems, are bookings were gone, even though we had paid months in advance. The situation was saved by the fast work of Vanit, the manager, who very quickly resolved the matter and provided a welcome upgrade. He also made sure he was around during the stay to ensure we were happy and enjoying ourselves. What could have been a disaster ended up being a wonderful stay! It’s a beautiful resort and a fantastic ...