While the property itself was just fine, this location has left a bad taste. I originally booked 2 nights but found that I only needed one. When I asked at the desk if I could shorten my stay without having to pay for the second night, I was told that since it was booked through Expedia the hotel could do nothing for me and I would have to contact Expedia and see what they could do. That is exactly what I did. At first I was told of the cancellation policy, which I understood, but figured there was no harm in asking for an exception. Then the agent offered to call and talk to the local Miles City Property on my behalf. When they returned to me (after calling the hotel), they reported that the property had agreed to allow me to check out early (after 1 night) and NOT be charged for the 2nd night. Perfect! Or so I thought.
I was emailed my portfolio/receipt and I had been charged for 2 nights. When I messaged and asked to be refunded for the 2nd night they cited their cancellation policy. When I reminded them of the conversation with Expedia that THEY had, they cited their cancellation policy. When I asked to at least be given an explanation of why they would go back on their word, they have gone quiet and are ignoring me. This is not a good way to conduct business. There are other places to stay in Miles City and I will frequent those in the future. I will not give my business to someone who changes their mind, goes against their word, and then ignores a client.
