2/10 – Ungenügend
Angela
Geschäftlich gereist
10. Apr. 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I picked this apartment because they seemed perfect for my needs – close to my course and looked great in the Expedia photos. But reality hit hard when I arrived.
The place felt like it hadn't been updated in ages. Cobwebs hung in most corner, and a musty smell filled the air. The bedding didn't smell fresh either, with weird stains on the cushions. I ended up sleeping on top of the bed with towels just to feel somewhat comfortable.
The complimentary toiletries were already opened, and the complimentary biscuits were stale. Plus, the fridge froze all my groceries, so I had to throw them out.
It was clear maintenance wasn't a priority. Stains were everywhere (kitchen, walls cupboards), and neither the TV nor the heating worked, which was frustrating.
To top it off, there was a loud commotion outside my window early Sunday morning. Trying to get help was a nightmare – no phone in the room and the emergency contact was outdated.
When I finally spoke to someone about the noise, they just shrugged it off. They even suggested I walk to reception and use the phone on the outside wall if it happened again – not exactly safe walking outside in the middle of the night.
The next day, I asked about cleaning, only to be brushed off again. The bathroom was a disaster zone – moldy ceiling and a filthy bathtub. It was clear they weren't keeping up with basic cleanliness.
Overall, it was a letdown and felt downright unsafe. This place needs serious improvement to meet basic standards.
Angela
Aufenthalt von 5 Nächten im April 2024