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„Die Safety Deposit Box hat nicht funktioniert und man war drei Tage lang nicht in der Lage diese zu reparieren. Wir mußten unsere Pässe offen im Zimmer rumliegen lassen... Es gab keinen Turndown-Service (nur bei VIP-Gästen). Was aber wirklich toll war, war das Frühstücksbuffet.“

„La chambre etait tres propre, lendroit est bien située et tranquille. Les equipements sont neuf et fonctionne bien“

„Location wise, nothing in Pollux mall except one children indoor playzone. Nothing else. Prepare to travel out. Room, 11th floor wifi not working. Couldnt connect at all. Water tap in the kitchen area seem to turn on itself. Aircon is working fine. Room, 15th floor wifi on and off. Aircon is noisy, seems that have nit been service for awhile. Overall, average for the price i paid. Believe hotel would be more worth it.“

„Check in was very inconvinience. Communicatiion break down. Should improve on this“

„Location good. Lobby service good too. “

„Haha 😄 “

„Visited Grand Mercure in 2026, after the refurbishing. The landscaping works at the entrance is still being upgraded, and the entire hotel looks brand new. The team of staff were all efficient and warm, from the reception, concierge, to the Ambrosia Restaurant. They have a convenient shuttle to the mall, with a brand new van. The kueh lapis and grilled sausages at the breakfast buffet were delicious, and the chefs did the grilling on the spot. Will be keen to try the Sup Buntut next time ...

„Excellent breakfast buffet, friendly and helpful staff and great infinity Pool. The rooms however are startung to show their age. “

„Clean“