2/10 – Ungenügend
Anca, Hamburg
29. Apr. 2018
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nightmare in Marrakech
I choose this Riad, because there was no bad reviews at all. I could not have been more wrong. We arrived around 7PM and the owner/ manager was not there. There was a man who was surprised to find us there. After he calls the owner, they tell us that the Riad is overbooked. Then they offer to take us to another RIad, after around 1 hour of walking, taxi and waiting we arrive at a new Riad. The man from Riad Elli tells us that we can stay at this new Riad for the next three days and he talks to the manager there. Then the next day the manager tells us the owner of Riad Elli refuses to pick his calls for the payment, we also tried calling the owner but he did not pick up. We ended up having to pay again at the new Riad. We made the booking through Expedia and now waiting to see if the owner of Riad Elli atleast has the decency to return our money paid for 3 nights. We have raised a complaint through Expedia. The location of the Riad is also very difficult to find, in a very shady neighbourhood. You have to pay the street kids to take you to the Riad, first time. Marrakech is a wonderful city, it is people like these who spoil the reputation. The only good thing they did for us, was to take us to a much better Riad, totally worth paying for.
Anca
Aufenthalt von 3 Nächten im April 2018