Hotels Lucerne

„The pictures for this property makes it appear well kept. It was a huge disappointment. The staff was the only thing deserving of 5 stars. They were very friendly and attentive. “

„Eine Zumutung Pool ausser Betrieb, Klimaanlage defekt, Eismaschine kaputt, Vorhänge heruntergerissen. Zimmer dreckig, Haare in der Dusche, Boden schmutzig, Zahnzwischenraumbürste neben dem Bett. Reklamation Fehlanzeige. Ich sollte mal erst erklären worüber ich mich aufrege. Dusche wurde erst 1 Tag später gereinigt - nach der dritten Beschwerde. Vielen Dank“

„NO, the got tub was NOT warm enough, not was the pool!! Our room was filthy, even after finding a large can of Butane laying at the door of one of the beds, in our first room!!! The second room was even worse! Floors were clearly not vacuumed, and all the surfaces were full of dust. The manager was very kind and she took it to her boss, but he didn't seem concerned at all, that our rooms were in such a state!“

„The property had been renovated super cute. Beds were comfy and room was clean.“

„Die Zimmer waren überraschend groß, bestehend aus einem Haupt- und einem Nebenzimmer. Die Kinder haben sich über den eigenen Bereich sehr gefreut. Das Zimmer war sehr sauber, die Badetücher schneeweiß. Was weniger gut gefallen hat- die Einrichtung (Möbel) ist in die Jahre gekommen, keine Klimaanlage, keine Belüftung im Bad. WLAN im Zimmer hat gar nicht funktioniert.“

„Super schnelles Check-In. Geschmackvolle Einrichtung / kreativ.“

„Amazing house that was excellent for our family. We have campifires and a cook out, everything we needed was provided and the kitchen had food staples. Awesome experience, would definitely stay again!“