2/10 – Ungenügend
Nada M.
12. Juni 2024
Gut: Sauberkeit
Can't accurately rate the apartment. The rating is more for the verbo app
We rented the apartment, but were contacted by the host because there was a double booking. She was great and offered us other apartments but was not able to fix the verbo app to show the property we rented. She did however send a message confirming the reservation and then explaining check in, which I appreciated. Unfortunately , on the day of our stay, there was some delays in the verbo app so we were not able to communicate with our host and get access to our rental unit which was a shame because I was really hoping for a nice mini vacation for my husband and the unit had great reviews.
We were on the phone with verbo for 2 hrs as they tried to sort out the problem and finally put my husband up in a Hotel for the night. He was back home by 10 a.m. the next day
Very disappointing. The worst part was that they processed out payment and we're now waiting for them to return it to us.
Not too impressed with verbo, but I can't honestly comment on the apartment because we weren't able to get inside. So I'm basing my review on the pictures.
Nada M.
Aufenthalt von 2 Nächten im Juni 2024