Liverpool Lodge | 3 Betten | 8 Schlafplätze | Anfield

Welcome to Your Liverpool Stay 🏡
A comfortable 3-bedroom house sleeping up to 8 guests, ideal for families, contractors, business travellers and football fans.

The property includes:
- 3 double bedrooms with double beds.
- 2 bathrooms.
- Living-room sofa bed (suitable for 2 children or 1 adult).
- Fully equipped kitchen.
- Comfortable living and dining space.
- Convenient access to Anfield and Liverpool City Centre.
1. Guest Portal & Check-In
Before arrival, you will receive a welcome message with access to your Guest Portal. This contains:
- Check-in instructions and access codes.
- Wi-Fi details.
- Property guides and local recommendations.
- Support contact details.
Please complete verification before arrival, as access codes are released through the portal.

All properties operate self check-in.

Check-in: From 16:00
Check-out: By 10:00

Early check-in and late check-out may be available at an additional cost, subject to availability and confirmation through the portal.
2. Keys & Lockbox 🔑
- Collect your keys from the designated lockbox.
- Return all keys to the same lockbox when checking out.
- Never leave keys inside the property.
Lost keys, keys left inside or lockout call-outs may incur charges, typically around £150, depending on the recovery cost.
3. Before Checking Out
Please ensure you:
- Remove rubbish and place it in the correct bins.
- Return all keys to the lockbox.
- Close windows and lock the door.
- Leave the property tidy. Deep cleaning is not required.
4. Guest Support 💬
Our support team is available daily from 09:00–22:00.

Please use your Guest Portal for enquiries and assistance. We will usually attempt to resolve issues remotely first.

For emergencies involving fire, gas, flooding or immediate safety, contact emergency services on 999 first.
5. Self-Catering & Supplies 🛒
Our properties are self-catering rather than hotel-style accommodation.

Fresh bedding and towels are provided, but guests should bring or purchase their own:
- Tea, coffee, sugar, milk and other food or drinks.
- Toiletries, including shower gel, shampoo and soap.
- Consumables such as dishwasher tablets and bin bags.
6. Beds & Bedding 🛏️
Beds are prepared according to the number of guests booked.

Sofa beds are automatically made up when the booking is at full guest capacity. If you require the sofa bed when booking for fewer guests, please request additional bedding in advance through your Guest Portal.

Unrequested bedding call-outs may cost up to £50. Call-outs are unavailable after 21:00.
7. Parking 🚗
- Parking is only included if explicitly stated in the property listing.
- If parking is not mentioned, assume no parking is reserved.
- Nearby parking recommendations may be provided, but parking costs and arrangements are the guest`s responsibility.
- Where free parking is advertised, this means one allocated space unless stated otherwise.
8. Accessibility ♿
Unless otherwise stated, please assume properties have stair access only.

If you require step-free access, a lift or other accessibility arrangements, contact us before booking so we can confirm what is available.
9. Respecting the Property & Neighbours
Please:
- Treat the property with care and respect.
- Keep noise to a minimum, particularly during evenings and overnight.
- Respect neighbouring residents and communal areas.
- Dispose of rubbish correctly.
Minor cosmetic wear may be present in lived-in properties and does not necessarily affect comfort or safety.
10. CCTV & Privacy 📹
Some buildings have communal CCTV in shared areas, such as entrances and car parks. This is operated by building management.

There is no CCTV inside our properties.
11. Grade II Listed Buildings
Some properties are in Grade II listed buildings. Certain features, including windows, may have restrictions to preserve the building.

Please contact us before booking if opening windows or specific ventilation arrangements are important to you.
12. Security Deposit & Stay Protection Fee
Depending on the property, guests may be required to provide one of the following:
- £350 refundable security deposit, held as a pre-authorisation.
- Non-refundable Stay Protection Fee of £34.99–£49.99.
Some properties may only offer the refundable deposit option. Please contact us before booking to confirm the available option and exact fee.

The security deposit is a temporary hold, not a payment. It is released on check-out day following the cleaning and inventory check. Banks may take up to 10 days to remove the hold from your account.

Deposits and protection fees are processed through our secure payment system. Applicable arrangements are disclosed in the listing before booking. Any damage claims are handled fairly and supported by evidence.
13. Terms of Stay 📄
All guests must review and sign the Terms of Stay before check-in.

Key conditions include:
- Guest numbers must match the confirmed booking.
- Additional unbooked guests are not permitted.
- Guests are responsible for damage caused during their stay, in accordance with the signed terms and supporting evidence.
- Keys must be kept safe and returned correctly.
- Parties and events are strictly prohibited and may result in immediate cancellation without refund.
- Abusive or aggressive behaviour towards staff may result in the reservation being terminated without refund.
- The lead guest must complete identity verification.
14. Maintenance & Property Issues 🔧
If anything isn`t right, please contact us immediately through your Guest Portal.

Reporting issues during your stay gives us the opportunity to investigate and resolve them while you`re still at the property.

We have our own maintenance team and trusted contractors available when required. Some repairs may depend on contractor availability, but we will keep you updated.
15. We`re Here to Help 💛
We want every guest to have a comfortable and enjoyable stay.

For anything before or during your visit, please contact us through your Guest Portal.

Thank you for choosing to stay with us. We hope you have a wonderful time!