First off, the front counter staff was great. Both guys I interacted with were friendly and courteous. I cannot fault this hotel for anything related to their service. HOWEVER, I have no idea how this hotel has the positive star rating it does. My wife and I were travelling through the area and needed a place to crash for the night before continuing on in the morning. Just a place to sleep, right? I would have rather slept in our car. The furniture was damaged and broken, the sheets were rough, the pillow cases had holes in them. There were stains on the cabinetry, floor, walls, and yes, ceiling. Repairs from past damage was shoddy and slapped together. We ended up driving to Walmart to buy our own sheets and pillow cases to put over the bedding provided by the hotel because my wife refused to sleep in the bed the way it was. We didn't stay for the provided breakfast but left as early as we could after a rough night's sleep.
Again, the counter staff was great, it was the facilities that were terrible. We didn't expect a 5 star resort experience, but from the reviews I read online for this hotel, I expected better.
