Very nice, quiet location near the edge of Dartmoor. We stayed during the Roadford Lake triathlon and the location was perfect. Unfortunately, the hot tub water hadn't been treated properly and three of our party got a bacterial skin infection from it (hot tub folliculitis), including two children.
I emailed the agent to let them know and they blamed it on us, essentially telling us it was because we didn't shower before getting in the hot tub. I've requested evidence of the testing on the water completed before our stay but they haven't provided it.
Very poor customer service and no acceptance that they could have done things better. I would avoid if you want a clean hot tub. We have owned a hot tub, regularly treated the water and have never had this problem.
The instructions given in the welcome email for the EV chargers on site were also not correct. The QR code on the chargers said it wasn't registered to any payment system and the app the email said to download didn't recognise chargers in that location. I let the agent know this when I provided feedback about the hot tub and they said 'why didn't you complain while you were there?'
It feels like they don't care about the issues raised and are just trying to avoid taking any responsibility. Will not be booking with them again.