„On-site, there are many and high additional costs, some of which are not understandable.
150 euros for kitchen utensils per week, for example... The food on-site is very expensive and of average quality.
The staff is mostly not very helpful and complains about having too much work in front of the guests.
The hotel does not have a beach!
We spent an extended period on the island (both sides) - this hotel was by far the worst experience.
The cockroach in the bathroom was still "manageable" ...
„When I arrived I had to change rooms because the room wasn't clean and there were stones in the bathroom furniture. There was no water on the first day. The room was cleaned very well on a regular basis. However, the stairs to the rooms were not cleaned once a week, completely dirty. When you look at the hotel from the beach side, you are in a completely different world than when you enter the building from the main entrance. It has to renovate urgently. “
„The property is in a great location. Within walking distance to alot of restaurants and shopping. We also walked to Maho Beach and Mullet Bay Beach, both breathtaking! Kaya shared fresh fruit and juice with us and was very welcoming. We enjoyed the sunset over the ocean from our back patio each night. We will definitely be back. “