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Very friendly staff, safe charming room

Sehr sichere Gegend, wenige Minuten (durch das Einkaufszentrum) vom Bahnhof Sandton Gautrain Station entfernt. Sehr schönes Hotel in riesigem Einkaufszentrum. Viele Restaurants in der Nähe.

​The daily housekeeping at Eclipse Waterfall Apartments and location were exceptional: diligent, thorough, and easily the highlight of my 14-night stay. Unfortunately, almost everything managed by the agency was a major disappointment. ​Communication from the agency was horrible. I had to proactively chase them just to learn how check-in worked and where their office was located. The only reason I found them was because I had stayed at this complex previously with a different company. Otherwise, finding the office would have been a nightmare. The agency staff seemed completely disinterested and unhelpful. Everything required multiple follow-ups, and requests for early check-in were not accommodated. ​The apartment was much smaller than advertised. Listed at 65 square meters, the actual space was significantly less. The unit was cramped, the balcony was narrow, and sitting in the shade most of the day made it freezing cold inside. The view was also far from what was expected. While major appliances worked, basic cooking utensils were broken or missing. There was only one knife and not even a cutting board, making meaningful cooking impossible. ​I asked to change apartments upon check-in; staff claimed they noted my request and promised to contact me, but across my entire 14-night stay, they never communicated with me again. Outstanding daily cleaning team, but disinterested management, missing basic amenities, and inaccurate room dimensions make it very hard to recommend.

Freundlicher Empfang. Upgrade. Sehr hilfsbereit. Restaurant sehr gut: gute Qualität und liebevolles Arrangement auf den Teller n. Reizender Service. Sichere Umgebung.