Hotels Kitayuzawa Onsen

„The only thing that makes this hotel 5 stars is the high prices. Unfortunately, we were very disappointed in the service. The hotel is old and urgently needs renovation. It seems as if the last bit of money is being squeezed out of the old box. The owners obviously only think about maximizing profits and have no passion for the customer. In short, there is obviously a lack of staff. When we wanted to check in 2 minutes before 3 p.m., the room was not ready. We had to wait. We used this time to ...

„Great hotel ,we’ll rounded deal, great rooms, bar with good Cocktails , onsen is awesome, good breakfast“

„Es war in Summe ein sehr schöner Ort zum entspannen. Wir hatten einen sehr tollen Aufenthalt gehabt! Wir haben nur zwei Sachen auszusetzen. Im Onsen gibt es an einigen Stellen scharfe Kanten. Wahrscheinlich kamen die über die Zeit durch die Ablagerung. Der zweite Punkt ist die Massage. Wir hatten eine Thai und Öl Massage. Leider war die Thai viel zu weich und die Öl Massage viel zu hart. Das hätten wir uns anders herum gerne gewünscht. “

„Super relax experience“

„Amazing hotel. Great views, food, comfort 10/10“

„It’s a beautiful hotel and location :) good food and cool bath area“

„Small but incredibly tranquil and well maintained. The room with the private onsen was well worth the money. Incredibly kind and accommodating staff“

„Amazing stay. Great breakfast option downstairs, plus we loved using the amenities (Great Bath) next door“

„Very bad hotel-management, we booked 4 futons and reseived only 2! Big extra cost“

„夜中に到着したからか、フロントの対応が悪かった。布団も清潔ではなかった。“