The property was nice, clean, and easy parking. We checked into our hotel at 3 pm. We were woken up at 10:30 pm to someone trying to get into our room. Then received a phone call that the hotel could not find our reservation. I went down to the front desk to find the same lady who checked me in, telling me I did not have a reservation. This was irritating for obvious reasons, especially since we had a toddler that was woken up by this chaos, my husband was fighting to get him back down while I handled this mess. The front desk lady then said "Oh you're not supposed to be in that room". Her tone made it sound like I was going to be made to change rooms. I asked "is that why someone was trying to get into my room" and she replied "No one was trying to get into your room, that was me trying to get in. The only reason I couldn't was because you locked it from the inside. Someone else said their key wasn't working so I had to come open the door." Thankfully I did lock it because who would've walked in on me & my family? I understand it must've been a long shift for her and her tone & attitude reflected that, which is why this rating isn't less, but it was very irritating nonetheless. She blamed everything on a system glitch & that she went on spring break & the system was brand new to her so she wasn't familiar with it......I think she should've been well trained in the new system before being responsible for customer safety & wellbeing because who knows what would've happened.
