Avoid Oasis Park Boutique Hotel – A Nightmare Stay
I had a terrible experience at Oasis Park Boutique Hotel in Kigali. I am an American and upon arrival at the hotel, a guest was stuck in the elevator, and the staff acted like it was just another day—no urgency, no concern. Things only got worse from there. In just three days, I spotted cockroaches twice. The room had no AC and the fan was broken, and it took two full days just to get a simple shower curtain....I wish there is a spot to upload pictures for you to see my nightmare. DO NOT BE FOOLED WITH THE ONLINE PICTURES.
I cut my stay short and booked a room at another international hotel. The manager, Ghislain, agreed to refund me for the nights I didn’t stay at Oasis. But when it was time to actually process the refund, he stopped responding.
The only thing I enjoyed at Oasis was the restaurant across the receptionist on the first floor.
Overall, if you value cleanliness, functionality, and basic customer service, do yourself a favor—book elsewhere and save yourself from unnecessary headache.
