2/10 – Ungenügend
Eugene
Geschäftlich gereist
23. Apr. 2024
Verbesserungswürdig: Sauberkeit und Ausstattung
I put down $100 Cash deposit for a three day stay I tried to check out at 6 am and was told I could not get my deposit back until 830 AM when house keeping came in. I had to be at work at 830 AM. I had my room cleaned the night before. I was left with one towel and no pillow covers. I was told that they would drop off my linens after they were cleaned. I had to leave with out my deposit. I tried calling until 1pm and never received a response. I contacted Expedia they could not get hold of the property. I was informed that Expedia would handle the situation and I would receive $25 One Key rewards. I was asked to give Expedia 4days. I agreed and asked for my deposit back on my credit card. I'm happy for Expedia. I gave an overall poor review. The girl in the morning was rude. The rest of the staff was very polite. Laundry facility never opened I had to go off site to do laundry.
Eugene
Aufenthalt von 3 Nächten im April 2024