Finde Kataragama Devale Hotels

„I showed up and they were not expecting us- the property had changed hands and the owner did not have access to the hotels.com account. Then, they said we hadn't paid enough, that the rooms prices has increased, and instead of the two rooms we had booked and paid for, we would be given one.“

„Property had an “Exceptional” rating and itProperty looked run down, verging on dangerous. It was in a completely out of the way area; far from any businesses/shops/restaurants. “

„Don’t bother with this hotel. I had a paid booking but they refused to put me up, claiming that they didn’t have a booking for me from Expedia. Refused to budge and threatened me with police action, so I had to stay somewhere else. “

„This is a fraud. The guesthouse does not exist!“

„The homestay double booked my booking so I turned up and they had nowhere for me to stay. At 5pm I then had to try and find a room in Ella for the night, in peak season. Ended up staying in a dirty hotel as that was the only option left after 3 hours of searching, and got severely ill from the food there. My whole holiday was completely ruined thanks to Dimuthu homestay. Unbelievably unprofessional. DO NOT book here, it is not worth the risk.“

„This hotel was not in Expedia as per this property manager when we tried to checkin. I have not got refund yet. Please don’t book here and this hotel says that they don’t have any booking through Expedia. Expedia still researching for resolution. “

„Det var som att bo i en plåtlåda bredvid en motorväg. Det fanns inga skydd mot myggor och det var hål mellan väggar och tak. Duschen fungerade väldigt dåligt. Bilderna ljuger en del om stället. Fina vyer men poolen smutsig. “

„Das Preis-Leistungsverhaeltnis stimmt aus unserer Sicht nicht. Unser Zimmer war dunkel und unfreundlich eingerichtet. Der Boden war verfleckt und Kakalaken lagen auf dem Flur. Das Essen entsprach nicht der Hotelkategorie.“

„We had booked and paid for two rooms as a family travelling with mum dad and two teenage kids (age 18 & 16). On arrival around 5 pm we had to wait 30 minutes and were then told there was only one room available as a guest had decided to stay longer. I spoke to the owner by phone who apologized and said he would find us an alternative place to stay at no charge. 10 minutes later he phoned back to say no where else was available and that if we agreed, our children could sleep on mattresses on the ...

„Although I had booked and paid in advance when I arrived they said they had no record of my booking and didn’t offer me any accommodation. “