I’ve been staying here every other weekend for a year + and last night was the very last time. I travel for work and have never encountered this before.What ever new manager they have is also very rude and not accommodating. I do not recommend this place anymore. They gave me the wrong room, I paid for a room with two beds and only received a room with one, and on my account is a list of preferences, the girl managed to give me a room exactly opposite of all of those things last night. For example, I have severe PTSD and one of my requirements is that I do not stay in a room that has the conjoining door. And last night she made sure to put me in a room that had the conjoining door and would not move me. I bring my computer for work, it’s not a laptop it’s a desktop, but one of those ones with like the big monitor instead of the giant modem, anyway it requires a desk and I require a chair to sit into work at my computer and this is the second time in a row that I have stayed there that the girl at the desk, the same one refused to allow me to have a room with the desk when I know there’s lots of rooms there with the desk and I know that those rooms were unoccupied. And add insult to injury, I received a phone call this morning telling me at 10:30 that checkout was soon, and that they were not going to extend my reservation, fully knowing that I always book again the next morning around check out. I do this because sometimes I don’t need the extra night. Very disappointed.
