2/10 – Ungenügend
Lori W., Escondido, Calif
20. Mai 2024
Verbesserungswürdig: Sauberkeit
It wasn't clean and we didn't feel safe
We arrived after the office closed. They left a map & check in/out instructions, but not the keys. I called the phone numbers & it took a while for them to call me back. When they came to the office, they said they were certain that the keys were in the envelope.
We had to go up a flight of stairs to get to the front door. There is only a simple lock on the front door (like the kind you have on a bedroom or bathroom). There was no dead bolt or any way to lock it from the inside so no one could come in. There are two bedrooms & a 3/4 bathroom on this floor. We had to go up another flight of stairs to get to the living room, dining room, kitchen, & 2nd bathroom.
The kitchen was not cleaned! There was egg shell stuck to the counter, the microwave had greasy finger prints on the outside & the inside had food splatters. A sauce pan had food stuck to it. There were utensils in a jar that had food stuck to them. The dining room chairs had crumbs on them.
The upstairs bathroom shower had clothing tags on the floor & a lot of long black hair on the shower walls.
The kitchen had Bosch appliances, but the stove would not light without the use of matches.
The master bedroom blinds would not go up & the table lamp would not turn on - the knob was missing.
Both toilet paper holders were broken/wobbly.
Someone opened the door while we were there. When I called the office, I was told it was probably the cleaning crew. The office manager just laughed it off.
Lori W.
Aufenthalt von 3 Nächten im Mai 2024