4/10 – Schlecht
Milana
13. Feb. 2026
Gut: Ausstattung und Zustand der Unterkunft
had a very disappointing experience with Staybridge Suites Jackson booked through Expedia.
The room had a serious cleanliness issue and was not suitable to stay in. Because of the condition of the room, I had to leave and secure other accommodations. I immediately reported the issue and was told a full refund would be issued.
However, despite multiple follow-ups, I still have not received my refund. The hotel sent a folio showing a $0.00 balance, but Expedia has confirmed there is no refund pending or processed on my reservation. A $0 folio does not mean the money was returned to my account.
I have now been going back and forth between the hotel and Expedia, and this has become extremely frustrating. Guests should not have to chase a property for weeks to get refunded for a room they could not even use.
This situation has been very unprofessional and stressful. I booked through Expedia expecting protection and assistance if something went wrong. I am still waiting for the refund that was promised.
I would strongly advise travelers to be cautious booking this property until they improve their handling of customer issues and refunds.
Milana
Aufenthalt von 1 Nacht im Januar 2026