2/10 – Ungenügend
Alexander
Mit der Familie und kleinen Kindern gereist
13. Nov. 2024
We had a horrible experience with Golden Stay Boutique Hotel Taksim - arriving late and no one there to let us in in the night despite they announced 24/7 reception! We have tried everything to reach someone (knocking, writing, phone) but it was just useless. I asked the hotel upfront our arrival if there is anything to observe when arriving late but I got no answer. We had to look for another hotel in the night with two kids and baggage with us with the result that we could stay the remaining night in the lobby in the hotel where we then booked additionally. Golden Stay Boutique Hotel Taksim answered us almost one week after we were already home again that they welcome us in the hotel - what a joke or even sarcasm!!! We are now still waiting to get our money back from Expedia and it is more than sad that there is no reaction from neither Golden Stay Boutique Hotel nor from Expedia itself in this case. Never book such an unreliable and nonprofessionel hotel!
Alexander
Aufenthalt von 5 Nächten im Oktober 2024