2/10 – Ungenügend
Cyreeta
Mit der Familie gereist
24. Nov. 2025
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
If I could give this hotel 0 stars it would be too much. I went through Expedia to book this room because going directly through the hotel to book was doubled in price for this weekend (football game weekend) and everywhere was booked or astronomically over priced. I booked it based off rating and price. Why people rated this dumpster 5⭐️ is beyond me. When we first checked in the clerk was pleasant. As we were walking to our room I noticed huge dirt/stained/filth spots on the carpets. Once we walked in our room I immediately became sick/enraged/disgusted. From stains and rips on furniture, to broken curtains, broken fixtures, stained lamp shades, stains in shower, etc (see pictures). We immediately called for a manager and the clerk that checked us in showed up (with attitude). We showed her everything and we requested a better room; she stated “I can’t promise you that any other room would be better than this one”! WHAT?? She stated they are going through renovations. If none of your rooms are better than this one then just shut the place down until you can carry the “Hilton” brand as it should be. Hilton/Hampton should be appalled to have this hotel open and charging people with less than sub par rooms. She also stated that we couldn’t get our money back or even a partial refund because we went through a 3rd party. I contacted Expedia and they reimbursed us 20%. Still UNACCEPTABLE.
Cyreeta
Aufenthalt von 2 Nächten im November 2025