I am writing to express my disappointment with my recent stay at Hotel Casa Retreat. During my visit, a staff member demanded an additional $20, citing it as a "green tax." The following day, the same staff member returned, requesting an extra $8. I paid the initial $20, but I refused the second request, asking the staff member to coordinate with Expedia and send me an official email about the charge. He never returned, which raises concerns about the legitimacy of these charges.
It feels like I was unfairly charged, and I believe this is not the standard of service expected from your establishment. I kindly request a refund of the $20, as it appears to have been an unwarranted fee. Thank you for your prompt attention to this matter.
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